Refund Policy
Refund Policy
Effective Date: 18 February 2026
Operated by: QUATA DIGITAL
Jurisdiction: Republic of Cameroon
1. General Principle
Electronic transactions confirmed by the user are final and irreversible except in circumstances defined below.
2. Eligible Refund Cases
Refunds may be considered in cases of:
- Duplicate transactions
- Technical system errors
- Failed transactions where funds were debited but not credited
3. Non-Refundable Cases
Refunds will not be granted for:
- Incorrect recipient details entered by the user
- User negligence or unauthorized sharing of credentials
- Disputes between buyer and merchant unrelated to system error
4. Processing Time
Approved refunds may take between 3-7 business days, subject to reconciliation with Mobile Money providers and settlement partners.
5. Investigation Rights
QuataPay reserves the right to conduct internal reviews before approving any refund request.
Contact: support@quatapay.com
