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INTRODUCTION Quatapay is a digital wallet and electronic payment platform operated by QUATA DIGITAL within the Republic of Cameroon. We are committed to protecting personal data in accordance with applicable financial, data protection, and regulatory obligations.
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INFORMATION WE COLLECT We may collect and process the following categories of information:
- Full legal name
- Phone number and email address
- National Identification Number or Passport details
- Transaction history and wallet balances
- Device identifiers and IP address
- Device location, only if you choose it: if you tap "Use my location to confirm" in the app and allow location in your phone's permission dialog, the app reads your phone's approximate position once, while the app is open, and sends it to QuataPay. We do not track your location in the background and we do not ask for it when you open the app or sign up. You can decline, or turn the permission off at any time in your phone settings, and enter your home address by hand instead
- PURPOSE OF DATA PROCESSING Personal data is processed strictly for:
- Account creation and authentication
- Identity verification (KYC compliance)
- Fraud detection and prevention
- Transaction processing
- Regulatory reporting obligations
- Customer support and dispute resolution
- Confirming the town or city of your home address and detecting a change of home town (device location is used for this only; we do not sell it or use it for advertising)
- DATA SHARING We may share information with:
- Licensed Mobile Money providers (e.g., MTN MoMo, Orange Money)
- Financial institutions and settlement partners
- Regulatory or law enforcement authorities where legally required
- Technology service providers under strict confidentiality agreements
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DATA SECURITY Quatapay implements industry-standard administrative, technical, and physical safeguards including encryption, secure servers, restricted access controls, and monitoring systems.
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DATA RETENTION Data is retained for the duration required under applicable Cameroonian financial and regulatory laws, including anti-money laundering record-keeping requirements. The device position you choose to send is stored with your home-address change history and is deleted automatically after 90 days. The record of the change itself (the old and new town and the date) is kept for the legal record-keeping period above.
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USER RIGHTS Users may request:
- Access to their personal data
- Correction of inaccurate information
- Deletion where legally permissible
- POLICY UPDATES This Privacy Policy may be updated periodically. Continued use of Quatapay constitutes acceptance of updates.