Add money · Withdraw

Add money from MTN Mobile Money, withdraw when you need it.

Fund your QuataPay wallet from MTN Mobile Money or with cash at an agent. Withdraw at a QuataPay agent or to a bank, credit union or MFI account.

Open an account See fees

MTN Mobile Money top-up
Cash deposit at an agent
Bank, credit union or MFI withdrawal
Fee shown before you confirm

Example

Wallet · XAF

Review before you confirm

Add moneyMTN MoMo
FeeShown on review
WithdrawAgent · bank · MFI

How adding and withdrawing money works

QuataPay keeps your balance in a wallet in Central African francs (XAF). Before you can send money or pay a merchant, you put money in the wallet. Today the way to do that from your phone is MTN Mobile Money: you open Add money in the app, pick MTN Mobile Money, enter your MTN number and the amount, and the app shows you the fee before you confirm. You can also hand cash to a QuataPay agent, who credits your wallet from their counter.

Other ways to add money, Orange Money and bank transfer among them, appear as coming soon until they are switched on. The app only offers what is available at that moment.

To take money out, you can cash out at a QuataPay agent or withdraw to a bank, credit union or MFI account, which QuataPay pays within 3 working days. Cash-out straight to MTN MoMo or Orange Money is coming soon. Every withdrawal fee, including the five cash-out tiers, is listed on the fees page and shown on screen before you confirm.

What you get

The ways in and out.

Top up from MTN MoMo

Choose MTN Mobile Money in Add money, enter the number and amount, review the fee and confirm.

Cash in at an agent

Give a QuataPay agent your QuataPay phone number and the amount in cash, and they credit your wallet.

Orange Money and bank transfer Coming soon

Marked coming soon in the app. Not available until switched on.

Cash out at an agent

Withdraw cash at any QuataPay agent. The fee follows the published cash-out tiers.

Withdraw to a bank, credit union or MFI

Send money from your wallet to your institution account. QuataPay pays these within 3 working days.

Verification raises limits

Limits depend on your verification level and rise as you verify your identity.

How it works

Add money in three steps.

Choose how to add
Open Add money in the app and pick MTN Mobile Money, or go to an agent with cash.
Enter number and amount
Type your MTN number and the amount. The review screen shows the fee before anything is taken.
Confirm
Confirm and the money lands in your wallet when the payment completes.

FAQ

Common questions

How do I add money to my QuataPay wallet?

Open Add money in the app, choose MTN Mobile Money, enter your MTN number and the amount, check the fee shown on the review screen and confirm. You can also deposit cash at a QuataPay agent.

Can I add money from Orange Money?

Not yet. Orange Money funding is marked coming soon and is not available until it is switched on.

Is there a fee to add money?

Any funding fee is added on top of your top-up and is shown before you confirm; it depends on the transaction type. MTN's own network fees are separate. The fee schedule is on the pricing page.

How can I withdraw money from my wallet?

Cash out at a QuataPay agent, or withdraw to a bank, credit union or MFI account. QuataPay pays bank, credit union and MFI withdrawals within 3 working days.

Can I withdraw to MTN MoMo or Orange Money?

Not yet. Cash-out to MTN MoMo and Orange Money is coming soon.

Are there limits?

Yes. Limits depend on your verification level and rise as you verify your identity. The pricing page lists the tiers.